Refund policy

14 days. No questions asked. The full amount back.

The whole policy, in one paragraph

If you buy Palpito Pro and you want your money back, email hello@palpito.audio within 14 days of your purchase and you are refunded in full. You don't have to give a reason. You don't have to explain what went wrong, or prove anything, or return anything. You are not asked why. You get back every cent you paid.

How to ask

Email hello@palpito.audio from the address you bought with, or quote your order number. That is the entire procedure — there is no form and no ticket queue. The refund is started the moment the email is read.

Refunds are issued by Paddle, the merchant of record for every Palpito purchase, back to the payment method you used. How quickly the money reappears on your statement is your bank's timing, typically 3–10 business days.

If you pre-ordered Pro

Palpito Pro is on pre-order until 22 October 2026, the day it is delivered. A pre-order is refundable in full at any time before that date — the whole pre-order window, not only the first 14 days. Five days after you buy or five months after you buy: same answer, same full refund.

Once Pro is delivered on 22 October 2026, the 14-day window runs from the day you receive it.

The delivery commitment

Palpito Pro is delivered to every pre-order buyer on 22 October 2026. If that date moves, you are told by email and you can take a full refund. If Pro were never delivered at all, every pre-order would be refunded in full without anyone having to ask.

The free app

The Palpito app is free. There is nothing to pay and nothing to refund — download it and keep it.

Your statutory rights

This policy sits on top of your rights under EU and Italian consumer law, including the 14-day right of withdrawal. It does not replace them, and nothing here takes anything away from them.

Contact

hello@palpito.audio — I read it myself.
— Andrea Pierantoni

Last updated 16 July 2026.